Feb 28 2009
I work with some VERY adept People. They are very normal TOO!
This just in from my twitter network! Thanks @courosa
Among the Inept, Researchers Discover, Ignorance Is Bliss- From NYTimes.com
There are many incompetent people in the world. Dr. David A. Dunning is haunted by the fear he might be one of them.
Dr. Dunning, a professor of psychology at Cornell, worries about this because, according to his research, most incompetent people do not know that they are incompetent.
On the contrary. People who do things badly, Dr. Dunning has found in studies conducted with a graduate student, Justin Kruger, are usually supremely confident of their abilities — more confident, in fact, than people who do things well.
Note the last paragraph there…. inept people are MORE confident in their ability than competant people! I am sure you know the type. They work hard. They create, learn and amaze all the people around them, and seem to be driven for perfection and high quality work. Then you talk to them. Compliment them and they crumble into little balls of mushy peas! I find it quite annoying that people like this don’t seem to be able to take a compliment. Then Erica Goode of the NYTimes, in writing a summary of this interesting study put it into perspective for me.
Unlike their unskilled counterparts, the most able subjects in the study, Dr. Kruger and Dr. Dunning found, were likely to underestimate their own competence. The researchers attributed this to the fact that, in the absence of information about how others were doing, highly competent subjects assumed that others were performing as well as they were — a phenomenon psychologists term the “false consensus effect.”
When high scoring subjects were asked to “grade” the grammar tests of their peers, however, they quickly revised their evaluations of their own performance. In contrast, the self-assessments of those who scored badly themselves were unaffected by the experience of grading others; some subjects even further inflated their estimates of their own abilities.
The problem I see in my line of work is that the competant, amazing people I work with are unable find the comparisons available to them. In the study, the good Dr. Dunning did note that reality eventually prevails though. He, in fact, hits me right between the eyes with this quote.
In some cases, Dr. Dunning pointed out, an awareness of one’s own inability is inevitable: “In a golf game, when your ball is heading into the woods, you know you’re incompetent,” he said.
Ouch. That one is a little to real for me. (smile)
What it comes down to though is honest feedback. Whether that be from a Titleist or a supervisor. There is no way of getting better unless someone points out where improvement is needed. In my business that needs to be done carefully and with diplomacy and consistency. If a person doesn’t hear it the first time, it is up to me to continue to try and try again.
The kids in the classrooms depend on it.
Mushy Peas photo from Flickrstorm http://www.flickr.com/photos/38263679@N00/766423918
Titleist photo from Flickrstorm http://static.flickr.com/150/363537202_64a18e1ace.jpg
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